Class and Refund Policy

At STEMcraft, we understand that life can be unpredictable, and we strive to accommodate our students and their families as best as we can while maintaining a fair and structured learning environment. Our class and refund policy is designed to provide clarity and fairness to all parties involved, ensuring a seamless educational experience.

Class Attendance and Punctuality

• Classes that begin more than 15 minutes late without prior notification will be marked as a no-show. However, we recognize that unforeseen circumstances can arise. In such cases, the decision to mark a class as a no-show will be at the discretion of the instructor, depending on the reason for the delay and whether the instructor was informed in advance.

Class Cancellation Policy

• To cancel a class, we require at least 6 hours’ notice. This allows us to manage our instructors’ schedules effectively and potentially offer the slot to another student.
• We understand that emergencies can occur. If you’re unable to cancel within the 6-hour window due to an emergency, please inform your instructor about the situation as soon as possible to discuss potential accommodations.

Billing and Refunds

At STEMcraft, we aim to ensure you are billed fairly and transparently. To support this, we offer the following options through your billing portal:

1. Makeup Classes: If you miss a class for any reason, you can request a makeup class. This option depends on instructor availability and must be agreed upon by both parties.
2. Credit: Instead of a refund, you may opt to receive credit for any missed classes. This credit can be applied to future classes at STEMcraft.
3. Refunds: If makeup classes or credit are not viable options, we offer refunds for classes canceled according to our cancellation policy.

Managing Your Expenses

• Through your dedicated billing portal, you can easily manage your expenses, view transaction history, and choose the billing option that best suits your needs after a class cancellation or no-show incident.

STEMcraft is committed to providing a flexible and understanding approach to class scheduling and billing. We believe in fostering a positive learning environment that accommodates the needs of our students and their families while upholding the integrity of our educational offerings. If you have any questions or need further clarification regarding our class and refund policy, please don’t hesitate to contact us.